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Customer Details
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Customer
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Amy Watson
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Email
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Phone
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Vehicle Details
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VIN
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KL77LKEP2SC067690
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Automobile
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New 2025 Chevrolet Trax Activ
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Mileage
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0
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LeadVantage Score
About Scoring
Your LeadVantage score is based on how well you did in all metrics. Your score is based out of a possible 100%.
Scale
80% or higher is great!
50% to 79% is average.
Anything less than 50% is poor.
Summary
The Dealer's quick response times for both phone and text communications, reaching out within 8 and 9 minutes respectively, demonstrate a high level of promptness and customer service.
The Dealer's follow-up on day two with both text and phone calls shows a consistent and dedicated approach to customer engagement.
The Dealer's maximum scores in the Phone and Text metrics indicate an efficient and effective communication strategy that likely contributes to customer satisfaction.
The representative's failure to introduce themselves in the first text message missed an opportunity to establish a personal connection and trust with the customer.
The emails sent by the Dealer lacked urgency, failing to provide the customer with a compelling reason to act quickly, which could potentially lead to lost sales opportunities.
Mystery Shop Evaluation
Details
Details
Details
Details
Representatives
Submission Screenshots
Initial Response Time
We recommend calling, texting, and emailing customers within 15 minutes of receiving a lead. Below you can see the average amount of time it took for us to receive the first phone call, voicemail, text message, and email.
You called the customer after 8 minutes!
We recommend that you call the customer within 15 minutes to increase the chance of connecting with the customer and scheduling an appointment.
You emailed the customer after 9 minutes!
We recommend that you email the customer within 15 minutes to increase the chances they will reach out to you even if they don't have the ability to call or text.
You texted the customer after 9 minutes!
We recommend that you text the customer within 15 minutes to increase the chance of connecting with the customer and scheduling an appointment. Many customers are more comfortable communicating via text than phone.
Short Term Follow Up
Day One
Monday, Sep 16, 2024
Day Two
Tuesday, Sep 17, 2024
Day Three
Wednesday, Sep 18, 2024
Long Term Follow Up
Days Four to Seven
Sep 19 - Sep 22
Week Two
Sep 23 - Sep 29
Week Three
Sep 30 - Oct 6
Week Four
Oct 7 - Oct 13
Personalization and sentiment
| Did the rep(s) introduce themselves in the first text? | No |
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| Did the rep(s) mention your dealership name in the first text? | Yes |
| Did the rep(s) refer to the customer by name in the first text? | Yes |
| Did the rep(s) text messages sound friendly? | Friendly |
| Did the rep(s) introduce themselves in their first voicemail? | Yes |
| Did the rep(s) mention your dealership name in their first voicemail? | Yes |
| Did the rep(s) refer to the customer by name in their first voicemail? | Yes |
| Did the emails provide reason to the customer to act quickly? | No |
| Did the rep(s) introduce themselves in their first emails? | Yes |
| Did the rep(s) refer to the customer by name in their first emails? | Yes |
| Did the rep(s) mention your dealership name in their first emails? | Yes |
Process
| Did the rep(s) ask for an appointment via text? | Yes | ||||||||||||||||||||||||
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| Did the rep(s) send a video? | No | ||||||||||||||||||||||||
| Did the rep(s) leave a voicemail on every call? | < 100% | ||||||||||||||||||||||||
| Did the rep(s) use a cell phone to text? | No | ||||||||||||||||||||||||
| Did the rep(s) ask for an appointment via email? | Yes | ||||||||||||||||||||||||
Knowledge
| Was the vehicle that was listed on the website still available? | Yes |
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| Did the rep(s) provide alternatives if it was not available? | N/a |
Responsiveness
| How long (on average) did the rep take to reply to text? | 172 minutes |
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| How long (in total) did the conversation take to answer all questions? | 1552 minutes |
Initial lead response time
| Phone | 8 minutes |
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| Text | 9 minutes |
| 9 minutes |
Short-term follow up
| Day One | Text and phone |
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| Day Two | Text and phone |
| Day Three | Phone |
Shopped on Sep 16, 2024 at 9:07 AM PDT
Hey. Good morning, Amy. This is Angelo reaching out with a courtesy follow-up call from Tracy Chevrolet. I just wanted to get in contact with you regarding your interest in that 2025 Chevy Trax Active. I wanted to let you know that the vehicle is still available. Just wanted to schedule a time for you maybe today or this week for you to stop by and experience the vehicle in person. You can reach me at this number or my direct line, which is 925-339-2052. Have a great day.
Hi, Amy. This is Ben. I'm calling from Chase Chevrolet. I'm the Internet manager here following up with you in regards to interest that you're showing in a track. Call me back, please. 209-855-8853.
Amy, this is Sam calling from Tracy Chevrolet calling in regards to 2025 Trax you're showing interest in. I have the vehicle in stock. Please call me back at 209-855-8853. Thank you.
Amy, this is Ken. I'm calling from Tracy Chevrolet calling in regards to the interest in the 25 tracks you're showing. I'm the Internet manager here, so I wanted to earn your business. Please call me back at 209855885 3. We do have a massive new car sale going on on all our inventory, so it's something I wanted to go over with you. Look forward to hearing back from you.
Hi. Good afternoon, Amy. This is Angelo reaching out to you from Tracy Chevrolet. Just wanted to do a courtesy check-in to see if you had time this weekend to stop by and take a look at the Chevy Trax we have available. Feel free to give me a callback. You can reach me at this number or my direct line, which is 925-339-2052. Have a great day.
Hi, Amy. This is Angelo reaching out to you from Tracy Chevrolet. Just wanted to get in contact with you regarding a purchase request you submitted on a 2025 Chevy Trax. I would like to update you. I do have a bunch of models available in stock. Just wanted to gauge and see if there's a time this week that you would like to stop by and experience these vehicles in person. You can reach me at this number or my cell phone, which is 925-339-2052. Have a great day.
Hey. Good afternoon, Amy. This is Angelo reaching out to you from Tracy Chevrolet. Just doing a courtesy check-in to see if you're still in the market for that 2025 Chevy Tracked Active. I would like to let you know we do have the model available in the stock. Feel free to give me a callback. You can reach me at this number or my direct line, 925-339-2052. Have a good day.
Hi, Amy. This is Pin. I'm calling from Tracy Chevrolet. I'm an Internet manager here, and I wanted to follow-up with you on a 2025 Trax. Great news. We have the vehicle in stock and available, and we have a massive sale going on here in the month of September with great interest rates, reduced pricing, and incentives as well. Call me back. 209-855-8853.
Amy, this is Tim. I'm calling from Tracy Chevrolet. I'm calling you because you're showing interest in a truck. I have great news. We have the vehicle in stock, and we have a massive sale going on here for September for all our new inventory. Please call me back. I'm looking to earn your business as we have just a few more days left in September. My number is 209-855-8853. Thank you.
Amy, this is Pin. I'm calling from Chasey Chevrolet calling you in regards to your 2020 20 25 trucks you're showing interest in. I have great news and massive discounts going on here at our dealership for the last weekend of the month. All discounts will be ending after this weekend. So call me back, please. 209-855-8853. Thank you.
Amy, this is Kim calling from Tracy Chevrolet. I'm the Internet manager here. I wanted to follow-up to see if you're still in the market for a Trax. Please call me back at 209-855-8853.
Hi, Amy. This is Poonam calling from Tracy Chevrolet calling you in regards to, the interest you're showing in the tracks. The reason for my call is I have, a huge discount on the tracks, for this weekend. So something to definitely take advantage of if you haven't purchased already. Call me back, please. 209-855-8853. Thank you.