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AI-powered mystery shop with SMS engagement to assess the full end-to-end online purchase experience, including 3 days of AI interaction and 28 days of follow-up tracking.
Customer Details
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Customer
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Michael Morales
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Email
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Phone
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Vehicle Details
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VIN
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1G1FE1R77N0111193
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Automobile
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Used 2022 Chevrolet Camaro
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Mileage
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4,000
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LeadVantage Score
About Scoring
Your LeadVantage score is based on how well you did in all metrics. Your score is based out of a possible 100%.
Scale
80% or higher is great!
50% to 79% is average.
Anything less than 50% is poor.
Mystery Shop Evaluation
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Communication Sources
Submission Screenshots
Initial Response Time
We recommend calling, texting, and emailing customers within 5 minutes of receiving a lead. Below you can see the average amount of time it took for us to receive the first phone call, voicemail, text message, and email.
You called the customer after 16 minutes!
We recommend that you call the customer within 5 minutes to increase the chance of connecting with the customer and scheduling an appointment.
You emailed the customer after 18 minutes!
We recommend that you email the customer within 15 minutes to increase the chances they will reach out to you even if they don't have the ability to call or text.
You texted the customer after 9 minutes!
We recommend that you text the customer within 15 minutes to increase the chance of connecting with the customer and scheduling an appointment. Many customers are more comfortable communicating via text than phone.
Short Term Follow Up
Day One
Tuesday, Jan 16, 2024
Day Two
Wednesday, Jan 17, 2024
Day Three
Thursday, Jan 18, 2024
Long Term Follow Up
Days Four to Seven
Jan 19 - Jan 22
Week Two
Jan 23 - Jan 29
Week Three
Jan 30 - Feb 5
Week Four
Feb 6 - Feb 12
Digital : Text Introductions
| Mentioned rep's name in first text | Yes |
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| Mentioned dealership name in first text | Yes |
| Refered to customer by name in first text | Yes |
Digital : Voicemail Introductions
| Rep introduced themselves in first voicemail | Yes |
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| Mentioned dealership name in first voicemail | Yes |
| Refered to customer by name in first voicemail | Yes |
Digital : Engagement
| Asked for an appointment via text | Yes |
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| Sent a video | No |
Digital : Communication Style
| Text messages sounded friendly | Friendly |
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Digital : Knowledge & Information
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| Total time to answer all questions in text conversation | 92 minutes | ||||||||||||||||||||||||
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Digital : Responsiveness
| Phone initial response time | 16 minutes |
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| Text initial response time | 9 minutes |
| Email initial response time | 18 minutes |
| Left voicemail on every call | < 100% |
| Average time to respond to text | 6 minutes |
Digital : Follow Up
| Day one | Text and phone |
|---|---|
| Day two | None |
| Day three | Text and phone |
Shopped on Jan 16, 2024 at 9:15 AM PST
Hi, this message is for Michael. My name is Dominic over here at Tracy Chevrolet. Can you call about your 2022 Camaro you put into our system? Looks like you're interested in selling it or maybe trading it in. If you are, give me a call or text back as soon as you can. I am paying top dollar right now for all used vehicles. My phone number is 209-499-1137. Again, Dominic at Tracy Chevy. Flying Manager over here. 209-499-1137. Thank you.
Hi, Michael. Good morning. It's Dominic at Tracy Chevrolet. We had an appointment the other day. I haven't heard anything back from you. Give me a call to expect as soon as you can. 209-499-1137. Thank you.